Health System Specialist
The Health Systems Specialist oversees all the clinical center, services and programs at the VA Maryland Health Care System (VAMHCS), regarding all program and policy development change, and implementation. As an executive staff member, provides support to top management using a high degree of analytical ability and specialized knowledge of the principles and practices related to the management of a health care delivery system. The incumbent interacts with multiple staff offices across the VAMHCS and as necessary VISN 5 and offices and POCs within VA Central Office (VACO) and serves as the conduit for information flow and management of assignments between such offices. Reviews and edits incoming actions and requests from initial receipt to completion and forwarding for closeout. Duties may include but are not limited to:
Conduct or participate in special information flow studies, analyses, presentations and briefings, as assigned. Develop position papers and decision documents representing the position of the Chief of Staff (COS) and the organization on a variety of complex and sensitive issues such as the quality or timeliness of Veteran care issues within the system or at times, issues of Congressional or media interest that have significant national impact e.g. quality and safety concerns that involve several functional areas. Responsible for managing the COS involvement in the monthly VISN 5 Healthcare Delivery Committee meetings and when the VAMHCS is scheduled to present, prepares the COS presentations for this meeting coordinating with the Deputy Chief of Staff (DCOS), Associate Director, Patient Care Services/Nurse Executive, and Director, Quality, Safety, and Improvement for input and updates. Work in coordination with other internal reviewing services regarding complex audits and internal/external reviews of a national concern; i. e, fiscal efficiencies and organizational structure that are reviewed by prominent parties such as the Office of the Inspector General (OIG) or the Government Accountability Office (GAO), by implementing and reviewing policies, plans and internal operating systems such as correspondence management, information tracking among pertinent clinical and administrative offices and stakeholders and internal and external information flow. Contact and engage frequently with clinical staff at all levels to facilitate the work of the office related to a variety of operations-focused assignments and projects initiated by senior leadership or program offices, or departmental offices. Analyze the subject matter of incoming information such as Extra View's, White House complaints, congressional, controlled correspondence, Veterans concerns etc.to ensure they are appropriately distributed to the correct clinical center/service, administrative office or external agency. Receive and review completed actions or responses; analyzes responses for completeness and accuracy against known policies and procedures; and ensures action or inquiry is forwarded to the Suspense Coordinator or the inquirer or office to close out. Analyze problems that affect the clinical areas taken into full consideration a wide range of factors and requirements that might affect the efficient management of the health care delivery system and presents both written and oral recommendations. Responsible for identifying problems which require new or revised policies or procedures and for implementing and following up of those policies or procedures; i.e. change in clinic management, addition/deletion of new clinical programs, testing of new clinical information systems, and bed expansion or closure. Coordinate events hosted by COS and DCOS, including town hall meetings with internal staff, annual meetings, informational sessions, introducing new clinical initiatives, changes in clinical operations, introduction of new clinical information systems, safety stand-downs, with assistance from continuing educational staff and initiatives when warranted. Coordinate with the appropriate individuals or offices to develop proposals and supporting materials for presentation at conferences, meetings, hearings and other external activities and meetings. Responsible for meeting the needs of customers while supporting the VA mission; consistently communicating with Veterans and their family members, visitors and VA staff; stakeholder support and outreach; and resolving conflicts and problems that arise Other duties as assigned. Work Schedule:
Monday - Friday 8:
00 AM - 4:
30 PM Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Health System Specialist/PD20048-0 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to work regarding all program and policy development change and implementation. . Work that involves providing support to top management using analytical ability and specialized knowledge of principles and practices related to the management of a health care delivery system. Ability to conduct audits and reviews, analyze incoming information, coordinating events such as town halls and staff meetings and meeting the needs of customers while supporting the VA mission. You will be rated on the following Competencies for this position:
Administration and ManagementAnalysis and Problem SolvingCustomer ServiceOrganizational AwarenessOrganizational Performance AnalysisPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary in nature. There may be some walking, standing, bending, and carrying of light items. Some travel is required. No other special physical demands are required of this work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Conduct or participate in special information flow studies, analyses, presentations and briefings, as assigned. Develop position papers and decision documents representing the position of the Chief of Staff (COS) and the organization on a variety of complex and sensitive issues such as the quality or timeliness of Veteran care issues within the system or at times, issues of Congressional or media interest that have significant national impact e.g. quality and safety concerns that involve several functional areas. Responsible for managing the COS involvement in the monthly VISN 5 Healthcare Delivery Committee meetings and when the VAMHCS is scheduled to present, prepares the COS presentations for this meeting coordinating with the Deputy Chief of Staff (DCOS), Associate Director, Patient Care Services/Nurse Executive, and Director, Quality, Safety, and Improvement for input and updates. Work in coordination with other internal reviewing services regarding complex audits and internal/external reviews of a national concern; i. e, fiscal efficiencies and organizational structure that are reviewed by prominent parties such as the Office of the Inspector General (OIG) or the Government Accountability Office (GAO), by implementing and reviewing policies, plans and internal operating systems such as correspondence management, information tracking among pertinent clinical and administrative offices and stakeholders and internal and external information flow. Contact and engage frequently with clinical staff at all levels to facilitate the work of the office related to a variety of operations-focused assignments and projects initiated by senior leadership or program offices, or departmental offices. Analyze the subject matter of incoming information such as Extra View's, White House complaints, congressional, controlled correspondence, Veterans concerns etc.to ensure they are appropriately distributed to the correct clinical center/service, administrative office or external agency. Receive and review completed actions or responses; analyzes responses for completeness and accuracy against known policies and procedures; and ensures action or inquiry is forwarded to the Suspense Coordinator or the inquirer or office to close out. Analyze problems that affect the clinical areas taken into full consideration a wide range of factors and requirements that might affect the efficient management of the health care delivery system and presents both written and oral recommendations. Responsible for identifying problems which require new or revised policies or procedures and for implementing and following up of those policies or procedures; i.e. change in clinic management, addition/deletion of new clinical programs, testing of new clinical information systems, and bed expansion or closure. Coordinate events hosted by COS and DCOS, including town hall meetings with internal staff, annual meetings, informational sessions, introducing new clinical initiatives, changes in clinical operations, introduction of new clinical information systems, safety stand-downs, with assistance from continuing educational staff and initiatives when warranted. Coordinate with the appropriate individuals or offices to develop proposals and supporting materials for presentation at conferences, meetings, hearings and other external activities and meetings. Responsible for meeting the needs of customers while supporting the VA mission; consistently communicating with Veterans and their family members, visitors and VA staff; stakeholder support and outreach; and resolving conflicts and problems that arise Other duties as assigned. Work Schedule:
Monday - Friday 8:
00 AM - 4:
30 PM Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Health System Specialist/PD20048-0 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to work regarding all program and policy development change and implementation. . Work that involves providing support to top management using analytical ability and specialized knowledge of principles and practices related to the management of a health care delivery system. Ability to conduct audits and reviews, analyze incoming information, coordinating events such as town halls and staff meetings and meeting the needs of customers while supporting the VA mission. You will be rated on the following Competencies for this position:
Administration and ManagementAnalysis and Problem SolvingCustomer ServiceOrganizational AwarenessOrganizational Performance AnalysisPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary in nature. There may be some walking, standing, bending, and carrying of light items. Some travel is required. No other special physical demands are required of this work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0671 Health System Specialist - Salary Range:
$102,663 to $133,465 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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