Technical Support Representative
Company Name:
Agilent Technologies, Inc.
## Description
Delivers technical expertise for solution implementation to customer based on Dako/Agilent clinical pathology products and services. Products of focus include Immunohistochemical, Special Stains and Molecular reagents and automated systems. Is focused during various phases of the sales process including customer requirements analysis, feature-by-feature demonstrations, benchmarks, competitive positioning, and implementation/execution, generally allocated by project and engineering services. Understands customer's problems, recommends solutions to meet their needs, and ensures customer satisfaction in the clinical pathology environment. Integrates Agilent/Dako products and services (at the system/solutions level) into customer's environment. Ensures the product functions per specifications. Also ensures our system solution platform is functioning properly at the customer site. May be product or technology focused. May deliver customer training classes and consulting related to our application, as well as assist in pre-sales, as part of their tasks.
Discipline:
Pre-Sales Application Engineering: Assists the field organization to meet or exceed sales quota, through the provision of technical expertise. May be client or product oriented. Contributes to sales account planning. Participates actively in the sales process from deal qualification to deal closure. Owns the deal's technical closure. Is knowledgeable of competition and able to identify lockout specification (identify Agilent's competitive advantage over competition). Analyzes customer requirements and recommends appropriate solution. Is responsible for demos and for enhancing customers' experience and satisfaction. Acts as the customer voice to influence future product design that meets customer needs. Contributes to post-sales activities.
Optimization, validation and troubleshooting of reagents and systems
Determines and develops approaches to system/application engineering service assignments
Leads projects requiring coordination with other functions, customers, third parties
Solves a broad range of problems of varying scope and complexity
## Qualifications
Bachelors or Masters Degree or University Degree or equivalent.
Typically 4-5 years relevant experience for entry to this level.
Requires in-depth knowledge and experience in job and ability to work independently. Experience in clinical pathology/medical technology preferred.
Location: Mid Atlantic Region-US
Agilent is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to disability, protected veteran status or any other protected categories under all applicable laws.
Date Posted: 31/Oct/14
Requisition: 2059602
Job Title: Technical Support Representative
Company: Dako
Business: Life Sciences & Diagnostics Group
Job Category: Support / Service
Job Sub-Category: Application Engineering
Region: Americas
Country or Area: United States
State/Province: Maryland
Town/City: Baltimore
Shift: Day Job
Job Type: Experienced
Schedule: Full-time
Travel Required: Yes, 75% of the Time
Duration (Temp Positions Only): Not applicableEstimated Salary: $20 to $28 per hour based on qualifications.
Agilent Technologies, Inc.
## Description
Delivers technical expertise for solution implementation to customer based on Dako/Agilent clinical pathology products and services. Products of focus include Immunohistochemical, Special Stains and Molecular reagents and automated systems. Is focused during various phases of the sales process including customer requirements analysis, feature-by-feature demonstrations, benchmarks, competitive positioning, and implementation/execution, generally allocated by project and engineering services. Understands customer's problems, recommends solutions to meet their needs, and ensures customer satisfaction in the clinical pathology environment. Integrates Agilent/Dako products and services (at the system/solutions level) into customer's environment. Ensures the product functions per specifications. Also ensures our system solution platform is functioning properly at the customer site. May be product or technology focused. May deliver customer training classes and consulting related to our application, as well as assist in pre-sales, as part of their tasks.
Discipline:
Pre-Sales Application Engineering: Assists the field organization to meet or exceed sales quota, through the provision of technical expertise. May be client or product oriented. Contributes to sales account planning. Participates actively in the sales process from deal qualification to deal closure. Owns the deal's technical closure. Is knowledgeable of competition and able to identify lockout specification (identify Agilent's competitive advantage over competition). Analyzes customer requirements and recommends appropriate solution. Is responsible for demos and for enhancing customers' experience and satisfaction. Acts as the customer voice to influence future product design that meets customer needs. Contributes to post-sales activities.
Optimization, validation and troubleshooting of reagents and systems
Determines and develops approaches to system/application engineering service assignments
Leads projects requiring coordination with other functions, customers, third parties
Solves a broad range of problems of varying scope and complexity
## Qualifications
Bachelors or Masters Degree or University Degree or equivalent.
Typically 4-5 years relevant experience for entry to this level.
Requires in-depth knowledge and experience in job and ability to work independently. Experience in clinical pathology/medical technology preferred.
Location: Mid Atlantic Region-US
Agilent is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to disability, protected veteran status or any other protected categories under all applicable laws.
Date Posted: 31/Oct/14
Requisition: 2059602
Job Title: Technical Support Representative
Company: Dako
Business: Life Sciences & Diagnostics Group
Job Category: Support / Service
Job Sub-Category: Application Engineering
Region: Americas
Country or Area: United States
State/Province: Maryland
Town/City: Baltimore
Shift: Day Job
Job Type: Experienced
Schedule: Full-time
Travel Required: Yes, 75% of the Time
Duration (Temp Positions Only): Not applicableEstimated Salary: $20 to $28 per hour based on qualifications.
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