Information Agent
Baltimore, MD Baltimore, MD Full-time Full-time Estimated:
$41.
4K - $52.
4K a year Estimated:
$41.
4K - $52.
4K a year 19 hours ago 19 hours ago 19 hours ago Maryland Department Of Transportation MARYLAND TRANSIT ADMINISTRATION Information Agent (8045) ACCEPTING ONLINE APPLICATIONS ONLY Bilingual applicants are encouraged to apply Open to all qualified applicants The Maryland Department of Transportation Maryland Transit Administration (MDOT/MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day.
The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.
This recruitment is open to all qualified applicants.
The resulting list of qualified candidates will be used to staff current and future vacancies.
The Maryland Department of Transportation Maryland Transit Administration (MDOT/MTA) is recruiting for Information Agent.
The Information Agent will communicate with customers via telephone to coordinate travel/route arrangements for individuals traveling on MTA Local and Commuter Bus, Light Rail, MARC Train and Metro system.
The Information Agent will answer inquiries in a professional, timely and accurate manner while using a computer to access, enter and retrieve data simultaneously.
The Information Agent will document complaints, compliments and concerns while consistently demonstrating excellent telephone customer service skills.
The Information Agent will read manual and electronic maps, service schedules, access databases and websites.
The Information Agent will handle multiple incoming contacts and interpret information from multiple resources.
Must be able to multi-task in a fast-paced structured professional environment.
May also perform other clerical duties related to the position.
Qualifications Education:
Possession of a high school diploma or an equivalency (GED) certificate.
Experience:
Two (2) years of experience working in a call center and/or a customer service telephone position, providing direct customer assistance to the public as a telemarketer, telephone services representative, credit service representative or a similar customer service position that involves simultaneous answering telephones and data entry.
The ideal candidate will have excellent listening, communication, articulate, writing and interpersonal skills.
If you have held more than one (1) position at the same employer, please list each position (and the duties of that position) that you held and the length of time that you held each position.
NOTES:
1.
The Information Agent is an essential personnel position designated by the MTA to be critical in maintaining the operation of the Transit Information Contact Center during significant service emergencies or adverse weather conditions and the employee must report to work as scheduled.
This job requires sitting for long periods of time.
2.
The Contact Center operating hours are 6am-7pm and are subject to change.
Applicants must be able to work various shifts; daytime, evenings, weekends and holiday shifts as determined by the needs of the Transit Information Department.
3.
Applicants will be required to successfully demonstrate knowledge, skills and abilities operating a computer, in data entry, writing and customer service skills by passing an examination administered on a computer and interview.
Licenses & Certifications N/A.
Estimated Salary: $20 to $28 per hour based on qualifications.
$41.
4K - $52.
4K a year Estimated:
$41.
4K - $52.
4K a year 19 hours ago 19 hours ago 19 hours ago Maryland Department Of Transportation MARYLAND TRANSIT ADMINISTRATION Information Agent (8045) ACCEPTING ONLINE APPLICATIONS ONLY Bilingual applicants are encouraged to apply Open to all qualified applicants The Maryland Department of Transportation Maryland Transit Administration (MDOT/MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day.
The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.
This recruitment is open to all qualified applicants.
The resulting list of qualified candidates will be used to staff current and future vacancies.
The Maryland Department of Transportation Maryland Transit Administration (MDOT/MTA) is recruiting for Information Agent.
The Information Agent will communicate with customers via telephone to coordinate travel/route arrangements for individuals traveling on MTA Local and Commuter Bus, Light Rail, MARC Train and Metro system.
The Information Agent will answer inquiries in a professional, timely and accurate manner while using a computer to access, enter and retrieve data simultaneously.
The Information Agent will document complaints, compliments and concerns while consistently demonstrating excellent telephone customer service skills.
The Information Agent will read manual and electronic maps, service schedules, access databases and websites.
The Information Agent will handle multiple incoming contacts and interpret information from multiple resources.
Must be able to multi-task in a fast-paced structured professional environment.
May also perform other clerical duties related to the position.
Qualifications Education:
Possession of a high school diploma or an equivalency (GED) certificate.
Experience:
Two (2) years of experience working in a call center and/or a customer service telephone position, providing direct customer assistance to the public as a telemarketer, telephone services representative, credit service representative or a similar customer service position that involves simultaneous answering telephones and data entry.
The ideal candidate will have excellent listening, communication, articulate, writing and interpersonal skills.
If you have held more than one (1) position at the same employer, please list each position (and the duties of that position) that you held and the length of time that you held each position.
NOTES:
1.
The Information Agent is an essential personnel position designated by the MTA to be critical in maintaining the operation of the Transit Information Contact Center during significant service emergencies or adverse weather conditions and the employee must report to work as scheduled.
This job requires sitting for long periods of time.
2.
The Contact Center operating hours are 6am-7pm and are subject to change.
Applicants must be able to work various shifts; daytime, evenings, weekends and holiday shifts as determined by the needs of the Transit Information Department.
3.
Applicants will be required to successfully demonstrate knowledge, skills and abilities operating a computer, in data entry, writing and customer service skills by passing an examination administered on a computer and interview.
Licenses & Certifications N/A.
Estimated Salary: $20 to $28 per hour based on qualifications.
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