Academic Support Specialist Customer Service & Call Center - Baltimore, MD at Geebo

Academic Support Specialist

Baltimore, MD Baltimore, MD Full-time Full-time $59,000 - $67,000 a year $59,000 - $67,000 a year The Specialist will support the Clinical Education Office in the Doctor of Physical Therapy program.
This position is responsible for assisting in organizing and maintaining the operational functions of the Clinical Education team.
Essential Functions:
Maintains efficient and accurate databases that collect, analyze, monitor, and evaluate program operating policies and procedures as appropriate to the position.
May assist with the design and implementation of systems necessary to collect, maintain, and analyze data.
Prepares, populates, supports, and maintains Clinical Education data via webCPI, CORE ELMS, Blackboard, and other learning management systems.
Prepare data reports including various types of statistical tables, charts, graphs, and corresponding narratives.
Collects, analyzes, interprets, and summarizes data in preparation for the generation of reports.
Prepares, analyzes, and provides Clinical Education outcomes assessment data, clinical instructor data, CAPTE data, and student and student-site evaluations to the director.
Performs data collection and entries.
Consults with directors regarding policies, trends, and interpretation of data and program needs following specific instructions.
Coordinates clinical education internal and external events such as the annual PTRS Job Fair, CEU courses, Alumni of the Year event, and Clinical Education annual advisory meeting.
Coordinates communications, marketing, registration, and completion of CEU events.
Designs programs and flyers to support clinical education events.
Collaborates with IT to enhance the virtual delivery of CEU courses for all clinical partners.
Responsible for communicating all PTRS student clinical education requirement information to ensure compliance and maintaining regular and frequent communication with all PTRS students and clinical sites about clinical education requirements.
Assists with the management of the clinical site contract process and liability insurance.
Actively engages in clinical education internal and external communications with major stakeholders (e.
g.
, PTRS faculty, staff, students, clinical partners, alumni, etc.
) to support clinical education operations.
Responsibilities include following up on communications with directors and administration, maintaining virtual and real calendars, recording meeting minutes, establishing effective communication channels, and serving as a liaison between the program and officials within and outside the institution.
Creates online surveys (e.
g.
, SurveyMonkey, MS Forms, Qualtrics) to prepare and collect data from sites, students, clinical instructors, etc.
Assists with blackboard management by managing and maintaining checklist items for documents in clinical education blocks.
Post job descriptions for PTRS clinical partners upon request that are shared on PTRS-approved social media groups.
Provides general planning to coordinate and facilitate the day-to-day activities and events of the clinical education office in the DPT program.
Performs other duties as assigned.
Interested? Apply Here:
https:
//umb.
taleo.
net/careersection/umb_external_staff/jobdetail.
ftl?job=230000ML&lang=en Job Type:
Full-time Pay:
$59,000.
00 - $67,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Schedule:
Day shift Work Location:
Hybrid remote in Baltimore, MD 21201.
Estimated Salary: $20 to $28 per hour based on qualifications.

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