Helpdesk- Tier 2 Support
Baltimore, MD Baltimore, MD Full-time Full-time Estimated:
$39.
7K - $50.
3K a year Estimated:
$39.
7K - $50.
3K a year 8 days ago 8 days ago 8 days ago Position Title:
Helpdesk- Tier 2 Support Department:
Information Technology Reports to IT Supervisor Job
Summary:
We are looking for an individual with at least several years of experience to join our tech support team.
Our team maintains a data center and provides support for employees with issues arising from everyday computer use.
Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.
Responsibilities:
Full time in office Monday-Friday 8:
00 AM 4:
30 PM After hours or weekends on an as needed basis to provide support which includes an on-call rotation normally 1 week per month.
Most issues are handled remotely.
Monitor and troubleshoot network connections/outages including VoIP and Data Monitor for security threats.
Respond to incoming end user requests/needs via ticketing system, phone, or email.
Provide technical support in person as well as remotely.
Troubleshooting hardware and software computer issues Troubleshooting end user issues with but not limited to email, printing, file access, authentication.
Responsible for handling technical escalations and more advance inquiries beyond the skills or knowledge of Tier 1 support Share knowledge as needed with Tier 1 support.
Maintain IT Knowledgebase with known issues and resolutions.
Brand:
H&S Bakery Address:
603 S.
Bond Street Baltimore, MD - 21231 Property Description:
H&S Bakery, Inc.
Property Number:
HS.
Estimated Salary: $20 to $28 per hour based on qualifications.
$39.
7K - $50.
3K a year Estimated:
$39.
7K - $50.
3K a year 8 days ago 8 days ago 8 days ago Position Title:
Helpdesk- Tier 2 Support Department:
Information Technology Reports to IT Supervisor Job
Summary:
We are looking for an individual with at least several years of experience to join our tech support team.
Our team maintains a data center and provides support for employees with issues arising from everyday computer use.
Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.
Responsibilities:
Full time in office Monday-Friday 8:
00 AM 4:
30 PM After hours or weekends on an as needed basis to provide support which includes an on-call rotation normally 1 week per month.
Most issues are handled remotely.
Monitor and troubleshoot network connections/outages including VoIP and Data Monitor for security threats.
Respond to incoming end user requests/needs via ticketing system, phone, or email.
Provide technical support in person as well as remotely.
Troubleshooting hardware and software computer issues Troubleshooting end user issues with but not limited to email, printing, file access, authentication.
Responsible for handling technical escalations and more advance inquiries beyond the skills or knowledge of Tier 1 support Share knowledge as needed with Tier 1 support.
Maintain IT Knowledgebase with known issues and resolutions.
Brand:
H&S Bakery Address:
603 S.
Bond Street Baltimore, MD - 21231 Property Description:
H&S Bakery, Inc.
Property Number:
HS.
Estimated Salary: $20 to $28 per hour based on qualifications.
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