Regional Sales and Operations Manager
Regional Sales and Operations Manager Full Time oBALTIMORE, MD, 21231, Baltimore - Harbor EastMissionOur heartbeat is to deliver proven fitness results for a healthier world.
General Purpose of the PositionThe Orangetheory Fitness Regional Sales & Operations Manager creates more leadership, development, and mentorship for our management team, ultimately enhancing the member experience and growing the studio.
Regional Sales & Operations Manager will influence, support, and coach Studio Managers, and their teams, toward success.
They will provide direction and accountability and will ensure that all processes are performed optimally and consistently at all of our studios.
They are expected to have a strong and consistent presence in the studio, always looking for opportunities to coach and develop the managers and their teams.
Primary Job ResponsibilitiesAssessments:
oConducts quarterly audits for AR owned studios in compliance with the corporate standard.
oPerforms weekly walk-throughs for each studio in their territory, with management to ensure the studios are clean, the atmosphere is optimal, well maintained, and up to Orangetheory standards.
oPerforms quarterly review for Studio Managers and a regular 1 on 1 cadence in order to find areas of opportunity and amplify strengths.
Mentoring:
oMentors Studio Managers on specific areas of opportunity, providing direction and leadership.
oHelps develop the relationship and synergy between the Studio Manager and the Head Coach by attending SM/HC meetings (minimum of 1 weekly meeting per month and 1 monthly all staff meeting) and providing opportunities for staff development (specifically the sales staff).
Performance:
oSupports Studio Managers in understanding how to achieve and assists in driving all sales and revenue goals of their studios by ensuring the staff is consistently and effectively executing the sales process.
Support:
oSupports a studio with a management vacancy, and works to develop, hire, and onboard a new Studio Manager.
oReviews schedules of all front desk employees regularly to ensure the studio is staffed properly considering mindful work hours.
Accountability:
oPerforms regular checks for compliance by secret shopping the studios, roleplay, and auditing all business platforms (ex.
MBO, OBI, Basecamp, Orangebook).
oWorks with Studio Managers to ensure all educational, operational and development resources are being utilized effectively so that follow up and growth is occurring at all levels.
oUtilizes OBI to hold the team accountable and communicates consistently regarding goals and progress throughout the month.
oDevelops processes for holding Studio Managers accountable and helps implement accountability tracking for Sales Associates and the sales team.
Community:
oWorks with Studio Managers in planning and executing thoughtful and creative events to build community and culture within the studio through a strong presence in the studio and on social media.
oIdentifies opportunities at the studio level to assist in building each studio's culture through member and team synergy.
oWorks with GM to help build company culture and community aligned with the company mission and vision.
Cleanliness:
oAudits and works with studios to maintain a level of cleanliness compliant with both local government and corporate standards.
Hours:
oMaintains an active presence in all studios.
Mondays are a required day of work, unless requested off in advance.
Hours may be performed in studio or outside of studio based on studio needs.
oWeekly Commitment:
o Conducts 1 on 1 meetings with your supporting managerso Reviews OBI for sales strengths and opportunitieso Performs a walk-through of every studio to address maintenance issues, cleanliness, operational issues etc.
o Plans ideas to increase studio/staff engagemento Attends all management meetings held in the region applicable to their positionoMonthly Commitment:
o Attends monthly all staff meetingso Attends all required monthly corporate webinars applicable to their positionoQuarterly Commitment:
o Supports or hosts 1 workshop per quarter for the regionQualifications1.
Bachelor's degree in related field and experience in a fitness industry leadership role.
Experience accepted in lieu of education.
2.
3
years of fitness sales experience.
3.
3
years of management experience.
4.
5
years of customer service experience.
5.
Ability to manage and drive all revenue streams from membership sales to retail.
6.
Demonstrated experience in managing staff; ability to motivate a team.
7.
Polished communication skills, both written and verbal, and interpersonal skills.
8.
Demonstrated success in developing strategies to support business and sales objectives.
9.
Ability to interface with company leadership, establish credibility and build effective relationships.
10.
Strong customer service orientation and the ability to interact effectively with staff at all levels of theorganization.
11.
Creative and strategic thinker with the ability to set priorities based on organizational needs, priorities and preferences, and develop solutions to challenges.
12.
Self-motivated team player who is accountable for initiating and managing projects through to completion with a minimum of management direction.
13.
Computer proficiency with a variety of office applications and agility to learn new software packages as needed.
14.
Effective time management and organizational skills with the ability to prioritize, re-prioritize and juggle multiple priorities at any given time to meet stated deadlines.
15.
Ability to handle confidential and sensitive information with poise, tact and diplomacy.
16.
Flexibility, adaptability, and the ability to effectively manage through change and transition.
17.
Proactive and collaborative working style.
18.
Social media proficiency.
19.
Immense passion for fitness, helping others reach their goals.
20.
Able to work flexible schedules as needed, including weekends and holidays.
Supervision ExercisedManages OTF Studio Managers.
Responsible for the overall direction, coordination, and evaluation of these functional areas.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; setting goals and appraising performance; mentoring; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical DemandsThis job operates in a fitness studio.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
oThis position sometimes requires a person to stand and walk for long periods of time (up to 8 hours) oThis position requires the ability to lift files, open filing cabinets and bend or stand as necessary.
oThis position requires frequent verbal, written, and interpersonal communication skills oBasic math skills needed to calculate change (money), formulas, commissions, discounts, etc.
oMust be able to lift up to 40 pounds.
Travel RequirementsTravel may be necessary, up to _75_% of the time and may be by air, car, or rail.
Acknowledgement I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF).
With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio.
This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling.
OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees.
If I am hired to work at an independent franchisee's studio, the independent franchisee, and not OTFF, will be my employer.
By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled.
With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio.
For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee's privacy policy or contact them directly.
For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please click here.
Compensation:
$60,000.
00 - $79,700.
00 per year Jobs That Make a Real Difference About Us Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving.
In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism.
The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC).
After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
Our Philosophy For us, physical fitness transcends weight loss and bikini season.
Fitness is a way of lifein fact, our brand purpose is tohelp people live longer, more vibrant lives.
When we help our members to put in the work at our studios, they will experience benefits in their day-to-day.
They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life.
This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones.
They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking.
When we can help our members to take care of their body and mind, amazing things can happen.
More Orangetheory, More LIFE.
Diversity, Equity and Inclusion Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand.
We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
Click here to see more about Diversity, Equity and Inclusion at Orangetheory.
Recommended Skills Adaptability Agility Assessments Auditing Calculations Communication Estimated Salary: $20 to $28 per hour based on qualifications.
General Purpose of the PositionThe Orangetheory Fitness Regional Sales & Operations Manager creates more leadership, development, and mentorship for our management team, ultimately enhancing the member experience and growing the studio.
Regional Sales & Operations Manager will influence, support, and coach Studio Managers, and their teams, toward success.
They will provide direction and accountability and will ensure that all processes are performed optimally and consistently at all of our studios.
They are expected to have a strong and consistent presence in the studio, always looking for opportunities to coach and develop the managers and their teams.
Primary Job ResponsibilitiesAssessments:
oConducts quarterly audits for AR owned studios in compliance with the corporate standard.
oPerforms weekly walk-throughs for each studio in their territory, with management to ensure the studios are clean, the atmosphere is optimal, well maintained, and up to Orangetheory standards.
oPerforms quarterly review for Studio Managers and a regular 1 on 1 cadence in order to find areas of opportunity and amplify strengths.
Mentoring:
oMentors Studio Managers on specific areas of opportunity, providing direction and leadership.
oHelps develop the relationship and synergy between the Studio Manager and the Head Coach by attending SM/HC meetings (minimum of 1 weekly meeting per month and 1 monthly all staff meeting) and providing opportunities for staff development (specifically the sales staff).
Performance:
oSupports Studio Managers in understanding how to achieve and assists in driving all sales and revenue goals of their studios by ensuring the staff is consistently and effectively executing the sales process.
Support:
oSupports a studio with a management vacancy, and works to develop, hire, and onboard a new Studio Manager.
oReviews schedules of all front desk employees regularly to ensure the studio is staffed properly considering mindful work hours.
Accountability:
oPerforms regular checks for compliance by secret shopping the studios, roleplay, and auditing all business platforms (ex.
MBO, OBI, Basecamp, Orangebook).
oWorks with Studio Managers to ensure all educational, operational and development resources are being utilized effectively so that follow up and growth is occurring at all levels.
oUtilizes OBI to hold the team accountable and communicates consistently regarding goals and progress throughout the month.
oDevelops processes for holding Studio Managers accountable and helps implement accountability tracking for Sales Associates and the sales team.
Community:
oWorks with Studio Managers in planning and executing thoughtful and creative events to build community and culture within the studio through a strong presence in the studio and on social media.
oIdentifies opportunities at the studio level to assist in building each studio's culture through member and team synergy.
oWorks with GM to help build company culture and community aligned with the company mission and vision.
Cleanliness:
oAudits and works with studios to maintain a level of cleanliness compliant with both local government and corporate standards.
Hours:
oMaintains an active presence in all studios.
Mondays are a required day of work, unless requested off in advance.
Hours may be performed in studio or outside of studio based on studio needs.
oWeekly Commitment:
o Conducts 1 on 1 meetings with your supporting managerso Reviews OBI for sales strengths and opportunitieso Performs a walk-through of every studio to address maintenance issues, cleanliness, operational issues etc.
o Plans ideas to increase studio/staff engagemento Attends all management meetings held in the region applicable to their positionoMonthly Commitment:
o Attends monthly all staff meetingso Attends all required monthly corporate webinars applicable to their positionoQuarterly Commitment:
o Supports or hosts 1 workshop per quarter for the regionQualifications1.
Bachelor's degree in related field and experience in a fitness industry leadership role.
Experience accepted in lieu of education.
2.
3
years of fitness sales experience.
3.
3
years of management experience.
4.
5
years of customer service experience.
5.
Ability to manage and drive all revenue streams from membership sales to retail.
6.
Demonstrated experience in managing staff; ability to motivate a team.
7.
Polished communication skills, both written and verbal, and interpersonal skills.
8.
Demonstrated success in developing strategies to support business and sales objectives.
9.
Ability to interface with company leadership, establish credibility and build effective relationships.
10.
Strong customer service orientation and the ability to interact effectively with staff at all levels of theorganization.
11.
Creative and strategic thinker with the ability to set priorities based on organizational needs, priorities and preferences, and develop solutions to challenges.
12.
Self-motivated team player who is accountable for initiating and managing projects through to completion with a minimum of management direction.
13.
Computer proficiency with a variety of office applications and agility to learn new software packages as needed.
14.
Effective time management and organizational skills with the ability to prioritize, re-prioritize and juggle multiple priorities at any given time to meet stated deadlines.
15.
Ability to handle confidential and sensitive information with poise, tact and diplomacy.
16.
Flexibility, adaptability, and the ability to effectively manage through change and transition.
17.
Proactive and collaborative working style.
18.
Social media proficiency.
19.
Immense passion for fitness, helping others reach their goals.
20.
Able to work flexible schedules as needed, including weekends and holidays.
Supervision ExercisedManages OTF Studio Managers.
Responsible for the overall direction, coordination, and evaluation of these functional areas.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; setting goals and appraising performance; mentoring; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical DemandsThis job operates in a fitness studio.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
oThis position sometimes requires a person to stand and walk for long periods of time (up to 8 hours) oThis position requires the ability to lift files, open filing cabinets and bend or stand as necessary.
oThis position requires frequent verbal, written, and interpersonal communication skills oBasic math skills needed to calculate change (money), formulas, commissions, discounts, etc.
oMust be able to lift up to 40 pounds.
Travel RequirementsTravel may be necessary, up to _75_% of the time and may be by air, car, or rail.
Acknowledgement I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF).
With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio.
This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling.
OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee's employees.
If I am hired to work at an independent franchisee's studio, the independent franchisee, and not OTFF, will be my employer.
By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled.
With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio.
For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee's privacy policy or contact them directly.
For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please click here.
Compensation:
$60,000.
00 - $79,700.
00 per year Jobs That Make a Real Difference About Us Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving.
In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism.
The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC).
After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.
Our Philosophy For us, physical fitness transcends weight loss and bikini season.
Fitness is a way of lifein fact, our brand purpose is tohelp people live longer, more vibrant lives.
When we help our members to put in the work at our studios, they will experience benefits in their day-to-day.
They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life.
This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones.
They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking.
When we can help our members to take care of their body and mind, amazing things can happen.
More Orangetheory, More LIFE.
Diversity, Equity and Inclusion Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand.
We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
Click here to see more about Diversity, Equity and Inclusion at Orangetheory.
Recommended Skills Adaptability Agility Assessments Auditing Calculations Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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