Call Center Quality Assurance
We are seeking a Phone Quality Control specialist to take a significant role in the implementation of programs that will deliver and expand our offerings.
You should have the unique combination of interpersonal and analytical skill that will make you a critical member of our team from the day you arrive.
We place a premium on creativity, an ability to work independently when necessary but to function as part of a team, a drive to succeed, and a commitment to client satisfaction.
Key Responsibilities Work as part of an energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects and or phone calls are successfully executed.
Review projects for accuracy and ensure program requirements have been met Coach and increase overall phone and project quality with a focus on error trends.
Work with quality supervisor and senior management to propose and implement quality assurance techniques.
Basic Qualifications Superior attention to detail Outstanding analytical, writing and communication skills.
Excellent interpersonal skills and customer relationship management skills Ability to prioritize and multitask, and ability to work in a fast-paced environment Excellent spreadsheet skills Professional Skills Sound business ethics, including the protection of proprietary and confidential information.
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team.
Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) Ability to be flexible to handle multiple priorities.
Recommended Skills Analytical Attention To Detail Business Ethics Call Centers Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
You should have the unique combination of interpersonal and analytical skill that will make you a critical member of our team from the day you arrive.
We place a premium on creativity, an ability to work independently when necessary but to function as part of a team, a drive to succeed, and a commitment to client satisfaction.
Key Responsibilities Work as part of an energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects and or phone calls are successfully executed.
Review projects for accuracy and ensure program requirements have been met Coach and increase overall phone and project quality with a focus on error trends.
Work with quality supervisor and senior management to propose and implement quality assurance techniques.
Basic Qualifications Superior attention to detail Outstanding analytical, writing and communication skills.
Excellent interpersonal skills and customer relationship management skills Ability to prioritize and multitask, and ability to work in a fast-paced environment Excellent spreadsheet skills Professional Skills Sound business ethics, including the protection of proprietary and confidential information.
Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team.
Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel) Ability to be flexible to handle multiple priorities.
Recommended Skills Analytical Attention To Detail Business Ethics Call Centers Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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