Community Support Floater Customer Service & Call Center - Baltimore, MD at Geebo

Community Support Floater

Under the specific direction of the Division Manager of Community Living Services, the Floater is responsible for the provision of support, personal assistance, training and quality care to people with intellectual disabilities residing in a community group home.
PRIMARY JOB FUNCTION(S):
Primary responsibility is to work in the residence of a person served as a personal support and to be engaged with him/her, always actively involved and to make sure all programs and activities are carried out for the benefit of the person served, both in the home and in the community.
Provides supervision and training to adults with intellectual disabilities in order to promote each person's growth toward his/her highest potential always following his/her individual plan and goals.
Shall teach and instruct people served to do as much as possible for themselves, per program plans, and to not conduct personal business on work time (no personal cell phones, reading, TV watching, writing, etc.
) If requested, communicates with the day program staff concerning the individual program of a person served.
Communicates concerns related to the persons served and house operations needs to the House Manager or Division Manager in a timely manner.
Utilizes approved behavior plans and intervention strategies to enhance the progress of achieving goals and objectives.
To act as a positive role model for persons served and Agency staff.
Works hands on directly with people served to assist each person in developing independent living skills, such as mobility, budgeting, personal hygiene, cleaning, bathing, toileting, nail care and oral hygiene.
Knows whereabouts of persons served at all times.
Meets with the House Manager and/or Division Manager or his/her designee routinely for scheduled meetings.
Is knowledgeable of routine and emergency medical procedures to include, but not limited to, CPR, vital signs, positioning, wheelchair usage, transfers, assistive devices, splints, dentures and walkers.
Administers correct and timely medication (oral, topical, nebulizers, bowel regimens) consistent with the Physician Medical Order Form (PMOF) and the Medication Administration Record (MAR) and ensures three-way check.
Monitors and assists in maintaining the cleanliness and safety of the persons served home, inside and out.
Cleans home with person served where appropriate, completes laundry, and prepares food according to approved menus, special diets and food consistencies.
Is responsible for transporting persons served to appointments, activities, Day programs and community outings.
Communicates medical concerns to Registered Nurse and supervisor within the appropriate time frame.
Uses approved crisis intervention techniques in emergency situations when persons served are in danger of injuring themselves or others.
Knows the location of important house records:
fire drills, water temps, medical records, menus, and other files.
Uses home computer daily for information and for the completion of specified job duties.
Attends and participates in in-service training, staff meetings and other activities to facilitate professional development.
Contributes to a work and home atmosphere which is positive, enthusiastic, responsible and courteous.
Treats persons served with kindness, dignity and respect at all times.
Uses technology for the completion of specified job duties.
Attends work regularly according to assigned work schedule and in accordance with Agency policy.
Works cooperatively with others including all families, staff, supervisors, administrators, co-workers, people served, community professionals, customers, neighbors, vendors and the public.
Abides by Agency policies and procedures.
Assumes other duties, responsibilities and special projects as needed.
SECONDARY FUNCTION(S):
Attends team meetings as required.
REQUIREMENTSEDUCATION:
High School diploma or equivalent preferred.
Specific requirements regarding education may vary from state to state depending on state regulations.
Experience:
Commitment to enhancing the lives of people with intellectual disabilities.
Ability to work as part of a team.
Must have a driver's license and an acceptable driving record as determined by criteria established by the Agency's insurance carrier and by Agency policy.
Must be able to lift, pull, and push adequate weight to assist individuals supported.
May be more than 50 pounds.
NOTE:
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience.
Recommended Skills Cpr Certified Nurse Practitioner Crisis Intervention Drilling Operations Executive Assistance Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.

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