CRM / Marketing Technology Manager - Legal (Partially Remote)
This position allows for 3-4 days per week remote / work from home.
Salary:
$90,000 - 110,000/yearOversee all facets of the firm's CRM system, InterAction, and related data management including, maintenance, research, reporting, training and support.
This includes:
Own and lead the implementation, utilization, and expansion of the firm's CRM system.
This will include campaigning the importance of CRM usage and increasing firm engagement and adoption.
Manage processes around data updates, reporting, research and data entry.
Manage ongoing data clean-up processes and maintenance by eliminating duplicate and invalid data, resolving discrepancies, verifying standardization of data and ensuring that required fields are populated.
Stay apprised of latest contact management tools and trends, and identify novel and systematic ways to improve data quality and usage.
Manage processes around distribution of electronic communications - alerts, newsletters, invitations, etc.
Provide database support and training to legal and non-legal end-users, including answering questions, troubleshooting problems, communicating policy, and teaching or instructing users regarding system functionality, data entry, and basic management.
Develop and provide training on core and advanced system functionality.
This would include the creation of documentation and tutorials on processes, policies, and systems configuration.
Manage systems users and permissions.
Generate analytical reports through data visualization tools like Qlik and Power BI to improve the firm's understanding of contact engagement and opportunities.
Generate client relationship intelligence reports for business development and lateral integration.
Help manage and leverage specialized contact lists, like those of our firm alumni and top clients.
Requirements Bachelor's degree or equivalency and 5
years of experience in the field or in a related area.
Previous experience working in a law firm or professional services environment a plus.
An in-depth understanding of InterAction or similar CRM database.
Familiarity with Vuture or similar broadband email distribution platform.
Strong written and oral communication skills.
Patience, a positive, customer-friendly attitude, and the ability to work in a team environment.
Excellent organizing, planning, and project management skills.
Creative and analytical thinker with strong problem-solving skills.
Interest in legal innovation, change management and process development.
Web (HTML, CSS, JavaScript) experience preferred.
Must be extremely organized and be able to multi-task and manage competing priorities.
Ability to produce quality work under deadlines while maintaining a professional and pleasant demeanor.
Powered by JazzHR Recommended Skills Analytical Business Development Change Management Communication Creativity Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
Salary:
$90,000 - 110,000/yearOversee all facets of the firm's CRM system, InterAction, and related data management including, maintenance, research, reporting, training and support.
This includes:
Own and lead the implementation, utilization, and expansion of the firm's CRM system.
This will include campaigning the importance of CRM usage and increasing firm engagement and adoption.
Manage processes around data updates, reporting, research and data entry.
Manage ongoing data clean-up processes and maintenance by eliminating duplicate and invalid data, resolving discrepancies, verifying standardization of data and ensuring that required fields are populated.
Stay apprised of latest contact management tools and trends, and identify novel and systematic ways to improve data quality and usage.
Manage processes around distribution of electronic communications - alerts, newsletters, invitations, etc.
Provide database support and training to legal and non-legal end-users, including answering questions, troubleshooting problems, communicating policy, and teaching or instructing users regarding system functionality, data entry, and basic management.
Develop and provide training on core and advanced system functionality.
This would include the creation of documentation and tutorials on processes, policies, and systems configuration.
Manage systems users and permissions.
Generate analytical reports through data visualization tools like Qlik and Power BI to improve the firm's understanding of contact engagement and opportunities.
Generate client relationship intelligence reports for business development and lateral integration.
Help manage and leverage specialized contact lists, like those of our firm alumni and top clients.
Requirements Bachelor's degree or equivalency and 5
years of experience in the field or in a related area.
Previous experience working in a law firm or professional services environment a plus.
An in-depth understanding of InterAction or similar CRM database.
Familiarity with Vuture or similar broadband email distribution platform.
Strong written and oral communication skills.
Patience, a positive, customer-friendly attitude, and the ability to work in a team environment.
Excellent organizing, planning, and project management skills.
Creative and analytical thinker with strong problem-solving skills.
Interest in legal innovation, change management and process development.
Web (HTML, CSS, JavaScript) experience preferred.
Must be extremely organized and be able to multi-task and manage competing priorities.
Ability to produce quality work under deadlines while maintaining a professional and pleasant demeanor.
Powered by JazzHR Recommended Skills Analytical Business Development Change Management Communication Creativity Data Entry Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
