Jira Implentation Support- PM Customer Service & Call Center - Baltimore, MD at Geebo

Jira Implentation Support- PM

Position Title:
- (Project Manager) Jira Implementation Support Duration:
Long Term Location:
- Baltimore, MD Focus PMO - Support the implementation of Jira, standards for communication, documentation and issue management and reporting across the organization.
Position Description As a Jira Project Management Implementation Manager, your primary responsibility is to manage the implementation of Jira project management tools across the organization.
You will work closely with cross-functional teams, stakeholders, and management to ensure successful adoption of the Jira toolset.
Your key responsibilities include the below.
Day-to-Day
Responsibilities:
Develop and implement project plans for Jira implementation Configure and customize Jira based on the needs of different teams Train and support teams on Jira usage and best practices Troubleshoot technical issues related to Jira and related tools Monitor and evaluate Jira performance and provide recommendations for improvements Collaborate with cross-functional teams to gather requirements for tool integrations Develop tools to help teams manage the Jira project backlog and roadmap Goals to Support Organization-wide Implementation:
Define and document Jira best practices and guidelines Drive adoption of Jira across the organization by promoting its benefits and usage Establish metrics to measure the success of Jira implementation and report progress to management Identify areas for improvement and implement changes to enhance the usability and functionality of Jira Foster a culture of continuous improvement and innovation within the organization Evaluation and Integration with Related Tools:
Work closely with IT teams to integrate Jira with other tools such reporting or DevOps tools Collaborate with business units to identify integration opportunities and develop integration strategies Develop and implement testing plans to ensure seamless integration between Jira and related tools Monitor and troubleshoot integration issues and work with relevant teams to resolve them Education and Experience Bachelor's degree in computer science, engineering, or a related field Skills Requirements 3
years of experience in project management or software development Strong technical skills and knowledge of Jira project management tools Experience with Agile software development methodologies Excellent communication and interpersonal skills Strong analytical and problem-solving skills Ability to work independently and manage multiple projects simultaneously Knowledge of other project management tools such as Trello, Asana, and Basecamp is a plus.
Recommended Skills Agile Methodology Analytical Asana Basecamp Business Process Improvement Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.

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