Help Desk Support Specialist
Baltimore, MD Baltimore, MD Full-time Full-time $60,000 a year $60,000 a year 3 days ago 3 days ago 3 days ago Help Desk Support Specialist, Baltimore General Information Job Title:
Help Desk Support Specialist Location:
7215 York Road Baltimore, MD, 21212 United States Employee Type:
Full Time Job Category:
Information Technology Description Do you have a passion to pursue a career in Information Technology? Are you an individual who is familiar with working with Ticketing Queue systems, Windows, User and Software support? Do you want to make a difference in the community? If you answered YES then The Arc Baltimore is a perfect fit for you! We are actively recruiting for an entry-level Help Desk Support Specialist.
The Arc Baltimore's Help Desk Support Specialist primary objective is to install and support computers and network equipment at our Arc Locations along with assisting in the development and implementation of procedures necessary to ensure that environments operate at peak efficiency.
Why choose The Arc Baltimore? Competitive Wages $60,000/year Schedule:
Monday - Friday 8:
30am - 4:
30pm Vacation, Sick and Holiday Pay 403(b) Plan & 403(b) Employer Match Medical, Dental, Vision, STD and Flex-Spending Benefits Employer Paid Benefits, including Life, Accidental and LTD Insurance Mileage Reimbursement Flexible work/life balance What you 'll be doing:
Set up computers with the necessary software and configuration for deployment.
Make repairs and upgrades to hardware and software.
Create/Edit/Delete User Accounts within Active Directory, E-mail, Office 365, Kaseya, DUO, etc.
Troubleshoot network (switches and firewalls) or internet (VPN) problems.
Troubleshoot user desktops, satellite offices and CL Homes via Kaseya Keep IT Troubleshooting Guide up to date for Employees in CL Homes, Arc Offices and Remote Users.
Install printers, fax machines, and scanners.
Maintain inventory of PC, Network cables, and accessories.
Train staff on accessing systems/programs (office 365) and how to access files.
Document new procedures within the IT Department.
Education & Experience High school diploma or G.
E.
D.
with three years of relevant experience.
Nationally recognized certifications preferred.
Proficiency in Office 365, Office 2016, Windows 10 and Higher Active Directory Multi-Factor Authentication User Support Problem Solving Skills Excellent oral and written communication skills.
Valid driver's license with at least 3 years of driving experience.
Working Conditions Will service equipment and software at three satellite offices and multiple residential houses throughout the Baltimore Area.
The position is classified as moderate lifting:
Lifting 60 lbs.
maximum with frequent lifting or carrying of objects weighing up to 15 lbs.
Requires frequent standing and walking.
Must have a personal vehicle.
Must be available to work a flexible schedule as dictated by the needs of the agency.
Job Type:
Full-time Pay:
$60,000.
00 per year We are actively recruiting for an entry-level Help Desk Support Specialist.
The Arc Baltimore's Help Desk Support Specialist primary objective is to install and support computers and network equipment at our Arc Locations along with assisting in the development and implementation of procedures necessary to ensure that environments operate at peak efficiency.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Help Desk Support Specialist Location:
7215 York Road Baltimore, MD, 21212 United States Employee Type:
Full Time Job Category:
Information Technology Description Do you have a passion to pursue a career in Information Technology? Are you an individual who is familiar with working with Ticketing Queue systems, Windows, User and Software support? Do you want to make a difference in the community? If you answered YES then The Arc Baltimore is a perfect fit for you! We are actively recruiting for an entry-level Help Desk Support Specialist.
The Arc Baltimore's Help Desk Support Specialist primary objective is to install and support computers and network equipment at our Arc Locations along with assisting in the development and implementation of procedures necessary to ensure that environments operate at peak efficiency.
Why choose The Arc Baltimore? Competitive Wages $60,000/year Schedule:
Monday - Friday 8:
30am - 4:
30pm Vacation, Sick and Holiday Pay 403(b) Plan & 403(b) Employer Match Medical, Dental, Vision, STD and Flex-Spending Benefits Employer Paid Benefits, including Life, Accidental and LTD Insurance Mileage Reimbursement Flexible work/life balance What you 'll be doing:
Set up computers with the necessary software and configuration for deployment.
Make repairs and upgrades to hardware and software.
Create/Edit/Delete User Accounts within Active Directory, E-mail, Office 365, Kaseya, DUO, etc.
Troubleshoot network (switches and firewalls) or internet (VPN) problems.
Troubleshoot user desktops, satellite offices and CL Homes via Kaseya Keep IT Troubleshooting Guide up to date for Employees in CL Homes, Arc Offices and Remote Users.
Install printers, fax machines, and scanners.
Maintain inventory of PC, Network cables, and accessories.
Train staff on accessing systems/programs (office 365) and how to access files.
Document new procedures within the IT Department.
Education & Experience High school diploma or G.
E.
D.
with three years of relevant experience.
Nationally recognized certifications preferred.
Proficiency in Office 365, Office 2016, Windows 10 and Higher Active Directory Multi-Factor Authentication User Support Problem Solving Skills Excellent oral and written communication skills.
Valid driver's license with at least 3 years of driving experience.
Working Conditions Will service equipment and software at three satellite offices and multiple residential houses throughout the Baltimore Area.
The position is classified as moderate lifting:
Lifting 60 lbs.
maximum with frequent lifting or carrying of objects weighing up to 15 lbs.
Requires frequent standing and walking.
Must have a personal vehicle.
Must be available to work a flexible schedule as dictated by the needs of the agency.
Job Type:
Full-time Pay:
$60,000.
00 per year We are actively recruiting for an entry-level Help Desk Support Specialist.
The Arc Baltimore's Help Desk Support Specialist primary objective is to install and support computers and network equipment at our Arc Locations along with assisting in the development and implementation of procedures necessary to ensure that environments operate at peak efficiency.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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