Lead Business Analyst (Service Delivery Manager)
Job Description:
This position is Remote.
Candidates will be considered based on their qualifications and the candidates ability to work from an approved work location.
Although the location is flexible, AEP does not have a presence in all states and localities.
The following locations are NOT currently approved for this position:
AK, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations.
AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidates expense, provided the relocation can be completed within a timeframe that meets AEPs staffing needs.
NOTE:
All remote work locations require vetting and final approval prior to offer and/or start date.
Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.
Working within Waterfall or Agile frameworks, the Lead Business Analyst will work with a variety of disciplined focused team members to fulfill the common goal of delivering value with quality and scale.
They are responsible for collaborating with other Job Families such within Technology and across our business partners to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.
Furthermore, they independently perform advanced business and project analysis for the most complex and largest projects.
ESSENTIAL JOB FUNCTIONS are listed below:
Responsibilities include the following for large projects and/or enterprise programs:
Leads business analysis on strategic enterprise projects across the organization Partners with Enterprise Architecture to adopt a framework to transition artifacts between disciplines throughout the operating model and across the enterprise Establishes an enterprise business analyst skill set (experience in multiple business domains) Utilizes significant experience planning and facilitating analysis workshops with multiple stakeholders Demonstrates the core competencies of innovation (creative thinking, problem solving, synthesis/reorganization, collaboration, etc).
Formulates business strategies, operations, and opportunities to develop technology capability roadmaps that are aligned with organizational business roadmaps Develops and implements business analysis standards and ensures compliance with standards.
Creates and communicates capabilities and scope plans to all levels of business technical staff Leads the Community of Practice for business analysis Coaches, mentors, and trains less experienced business analysts across the enterprise Provides an expert level of process redesign and support including using tools, responding to user questions, problem diagnosis, recognition and solutions for process improvements, research, troubleshooting, tracking and resolution.
Researches best practices to develop innovative solutions for complex process improvement efforts or business needs Responsible for business unit relationships and overseeing, managing and leveraging the entire life cycle of information technology investments in systems for multiple departments or a small business unit - from defining and targeting the investment mix, to planning the portfolio structure and packaging, to communicating the portfolio plan and define actionable items to achieve results Plays the key role in the strategic planning process for the IT organization, acting as a lead advisor to senior business leaders, the IT leadership council, and governance committee Works with and advises these individuals and groups on how enterprise priorities link to technology investments, and the risks and benefits of specific portfolio activities Guides the IT organization and other stakeholders to develop, prioritize, and execute the information technology and business portfolio plan.
Analyzes portfolio performance, and promotes changes in investment mix to achieve goals Executes opportunities for optimizing information technology portfolio performance to lower cost of ownership and provide a competitive advantage to the business Performs as aP ortfolio level Business Analyst who supports enterprise level services and works with multiple technology organizations across AEP Assists in managing a portfolio of projects.
Provides guidance on prioritization and adherence to AEP Technology, Cyber, Audit and compliance standards Possesses and utilizes Experience building roadmaps and technology plans Develops and implements technology operation practice to meet audit, security & risk standards, controls and compliance including reporting & KPIs.
#INDAEP #LI-REMOTE Requirements BASIC
Qualifications Education:
Bachelor's degree in computer science, information systems, business or related field of study Or Associate's degree in computer science or related field of study with 2 years of relevant work experience Or High school diploma/GED with 4 years of relevant work experience
Experience:
In addition to any experience required above, 10 years of relevant work experience is required Skills:
Strong Communication Skills Physical demand level is Sedentary PREFERRED QUALIFICATIONS
Experience:
3-5 years of experience in IT Infrastructure project/transformation experience required 1-3 years of experience in IT Application project/transformation experience required Background working knowledge of ServiceNow Reporting and Dashboard 1-2 years of experience leading regulatory compliance activities to meet company requirements 2
years of experience in large operation model transformations through company acquisition, divestitures, or organizational redesign 4-5 years of experience being a business analyst or a project manager License/Certifications:
ITIL Certifications PMP.
Estimated Salary: $20 to $28 per hour based on qualifications.
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