JHUSA Staff Assistant-Medical Customer Service-Admin
JHUSA Staff Assistant-Medical Customer Service-Admin Requisition #:
445584 Location:
Johns Hopkins Health System, Baltimore, MD 21201 Category:
Clerical and Administrative Support Work Shift:
Day Shift Work Week:
Full Time Weekend Work Required:
No Date Posted:
Nov.
9, 2021Johns Hopkins Health System employs more than 20,000 people annually.
Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees.
Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry.
If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.
Join an amazing global healthcare organization! Excellent compensation package! Awesome benefits, including dependent tuition reimbursement!Requisition #:
445584 Location:
3910 Keswick Road, Baltimore, MD 21211 Shift:
Full Time (40 hours) Day Shift; 9:
30am - 6:
00pm Non-Exempt; Pay Grade:
NEPosition
Summary:
The Hopkins USA Staff Assistant is responsible for receiving inbound contacts (calls, emails, faxes, web inquiries, etc.
) from patients and physicians requesting services within Johns Hopkins Medical Institutions and processing new inquiries, assigning requests to Medical Concierges and Senior Medical Concierges, while ensuring timely and accurate data entry into EPIC CRM and performing other administrative duties assigned.
Other responsibilities include answering patient's non-clinical questions, providing timely and accurate information when responding to customer inquiries and utilizing good judgment in triaging and documenting customer calls.
It is critical that this position provide high quality customer service on every call to satisfy the customer, maintain the professional image of JHM and promote teamwork to maintain a seamless customer experience.
Additional responsibilities include performing Ad-Hoc projects as required by Assistant Director, Hopkins USA.
Requires a minimum of two years related experience in a health care setting, call center or similar customer service environment.
Education:
High school diploma or GED required.
Minimum of two years of college preferred.
Knowledge of Health Insurance Portability and Accountability Act (HIPAA), and appropriate handling of medical records Demonstrates commitment to patient safety and excellent customer service practices, effective interpersonal communication and service excellence Requires proficiency on multi-line phone or ACD or similar system, information applications, such as CRM, EPIC, etc.
and any other technology applications required for the position (RightFax) Must meet call performance, schedule adherence, data accuracy and quality standards Working knowledge of medical and insurance terminology and institutional structure within the hospital preferred Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies Requires ability to work with diverse people and deal effectively with angry and/or upset customers Detail-oriented with strong organizational and analytical skills Ability to handle multiple tasks in a fast-paced environment.
Advanced Time management skills Ability to resolve issues proactively Ability to take direction and follow institutional/departmental guidelines and procedures Ability to work in a culturally diverse team environment by contributing in a positive, enthusiastic, engaged and collaborative manner Ability to be flexible to meet schedule needs and provide team coverage, and handle frequent unpredictable changes We are committed to providing a healthy and safe environment for our patients, visitors and staff members.
The Johns Hopkins Hospital has a tobacco-free at work policy.
Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
445584 Location:
Johns Hopkins Health System, Baltimore, MD 21201 Category:
Clerical and Administrative Support Work Shift:
Day Shift Work Week:
Full Time Weekend Work Required:
No Date Posted:
Nov.
9, 2021Johns Hopkins Health System employs more than 20,000 people annually.
Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees.
Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry.
If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.
Join an amazing global healthcare organization! Excellent compensation package! Awesome benefits, including dependent tuition reimbursement!Requisition #:
445584 Location:
3910 Keswick Road, Baltimore, MD 21211 Shift:
Full Time (40 hours) Day Shift; 9:
30am - 6:
00pm Non-Exempt; Pay Grade:
NEPosition
Summary:
The Hopkins USA Staff Assistant is responsible for receiving inbound contacts (calls, emails, faxes, web inquiries, etc.
) from patients and physicians requesting services within Johns Hopkins Medical Institutions and processing new inquiries, assigning requests to Medical Concierges and Senior Medical Concierges, while ensuring timely and accurate data entry into EPIC CRM and performing other administrative duties assigned.
Other responsibilities include answering patient's non-clinical questions, providing timely and accurate information when responding to customer inquiries and utilizing good judgment in triaging and documenting customer calls.
It is critical that this position provide high quality customer service on every call to satisfy the customer, maintain the professional image of JHM and promote teamwork to maintain a seamless customer experience.
Additional responsibilities include performing Ad-Hoc projects as required by Assistant Director, Hopkins USA.
Requires a minimum of two years related experience in a health care setting, call center or similar customer service environment.
Education:
High school diploma or GED required.
Minimum of two years of college preferred.
Knowledge of Health Insurance Portability and Accountability Act (HIPAA), and appropriate handling of medical records Demonstrates commitment to patient safety and excellent customer service practices, effective interpersonal communication and service excellence Requires proficiency on multi-line phone or ACD or similar system, information applications, such as CRM, EPIC, etc.
and any other technology applications required for the position (RightFax) Must meet call performance, schedule adherence, data accuracy and quality standards Working knowledge of medical and insurance terminology and institutional structure within the hospital preferred Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies Requires ability to work with diverse people and deal effectively with angry and/or upset customers Detail-oriented with strong organizational and analytical skills Ability to handle multiple tasks in a fast-paced environment.
Advanced Time management skills Ability to resolve issues proactively Ability to take direction and follow institutional/departmental guidelines and procedures Ability to work in a culturally diverse team environment by contributing in a positive, enthusiastic, engaged and collaborative manner Ability to be flexible to meet schedule needs and provide team coverage, and handle frequent unpredictable changes We are committed to providing a healthy and safe environment for our patients, visitors and staff members.
The Johns Hopkins Hospital has a tobacco-free at work policy.
Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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