Guest Service Manager
3.
0 Baltimore, MD Baltimore, MD Full-time Full-time $20 - $22 an hour $20 - $22 an hour 4 days ago 4 days ago 4 days ago The Hampton Inn - Baltimore Bayview Campus is now hiring a dynamic Guest Services Manager to join our leadership team! This is a full-time position at the hotel, responsible for assisting the General Manager in overseeing the day-to-day operations of the hotel, with a focus on managing the Front Desk department.
Some MOD (Manager on Duty) shifts & being on call will be required.
The rate of pay for this position is $20.
00 per hour and benefits include paid holidays, paid time off, insurance (medical, dental, life, vision, etc.
), 401k with employer match, quarterly BONUS plan, and MORE! Responsible for:
the day-to-day operations of the Front Office, to include but not limited to:
personnel, budget performance and financial controls.
PRE REQUISITES The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.
Therefore, associates must pass the appropriate security clearance, per company policy.
One year experience supervising (at least) three associates.
Two years experience in service industry.
SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities:
Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically:
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear Must be able to speak and read English, the ability to communicate in another language may be helpful.
Must display professionalism, honesty and trustworthiness at all times.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge in:
Supervisory skills:
interview, hire, train, appraise, document, motivate.
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Skills:
Train and develop associates through meetings, logs, etc.
Monitor and document associates for both positive and negative feedback.
Computer literate to thoroughly operate property management system.
Maintain organization of supplies and order as necessary.
Abilities:
Multi task, remain associate and guest service centric.
Effectively communicate with guests, department heads, associates and home office support staff.
Solve guest issues with professionalism maintain hospitable attitude.
Market and promote to increase exposure and sales.
Stay organized and proactively organize in a fast paced environment.
SPECIFIC RESPONSIBILITIES Maintain a professional cohesive team by:
hiring, training, coaching, counseling and developing the most qualified individuals.
Promote positive morale and friendly attitudes.
Complete administrative duties in a timely manner:
schedules, payroll, inventories, orders, production controls, etc.
Work within budgeted guidelines for maximum revenues and within labor models.
Maintain safety and security practices, have thorough knowledge of emergency procedures.
Ensure guests are provided with the highest quality product and service.
Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
Maintain certification from a brand approved responsible vendor training program.
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Respond to guest comments and issues in a timely manner.
Other duties as assigned, and as staffing needs arise throughout the hotel.
WORKING CONDITIONS/SPECIAL REQUIREMENTS Standing, walking for long periods of time while maintaining a friendly professional image.
Be flexible in regard to work schedule.
Be available as necessary 24/7, weekends and holidays.
POSITIONS FOR POSSIBLE ADVANCEMENT Before the next promotion, this person should train her/his replacement.
The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion, potentially as a AGM or General Manager.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday On call Weekends as needed Work setting:
In-person Ability to Relocate:
Baltimore, MD 21224:
Relocate before starting work (Required) Work Location:
In person Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear Must be able to speak and read English, the ability to communicate in another language may be helpful.
Must display professionalism, honesty and trustworthiness at all times.
Supervisory skills:
interview, hire, train, appraise, document, motivate.
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Train and develop associates through meetings, logs, etc.
Monitor and document associates for both positive and negative feedback.
Computer literate to thoroughly operate property management system.
Maintain organization of supplies and order as necessary.
Multi task, remain associate and guest service centric.
Effectively communicate with guests, department heads, associates and home office support staff.
Solve guest issues with professionalism maintain hospitable attitude.
Market and promote to increase exposure and sales.
Stay organized and proactively organize in a fast paced environment.
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance 8 hour shift Day shift Evening shift Holidays Monday to Friday On call Weekends as needed In-person Baltimore, MD 21224:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Baltimore, MD Baltimore, MD Full-time Full-time $20 - $22 an hour $20 - $22 an hour 4 days ago 4 days ago 4 days ago The Hampton Inn - Baltimore Bayview Campus is now hiring a dynamic Guest Services Manager to join our leadership team! This is a full-time position at the hotel, responsible for assisting the General Manager in overseeing the day-to-day operations of the hotel, with a focus on managing the Front Desk department.
Some MOD (Manager on Duty) shifts & being on call will be required.
The rate of pay for this position is $20.
00 per hour and benefits include paid holidays, paid time off, insurance (medical, dental, life, vision, etc.
), 401k with employer match, quarterly BONUS plan, and MORE! Responsible for:
the day-to-day operations of the Front Office, to include but not limited to:
personnel, budget performance and financial controls.
PRE REQUISITES The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.
Therefore, associates must pass the appropriate security clearance, per company policy.
One year experience supervising (at least) three associates.
Two years experience in service industry.
SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities:
Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically:
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear Must be able to speak and read English, the ability to communicate in another language may be helpful.
Must display professionalism, honesty and trustworthiness at all times.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge in:
Supervisory skills:
interview, hire, train, appraise, document, motivate.
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Skills:
Train and develop associates through meetings, logs, etc.
Monitor and document associates for both positive and negative feedback.
Computer literate to thoroughly operate property management system.
Maintain organization of supplies and order as necessary.
Abilities:
Multi task, remain associate and guest service centric.
Effectively communicate with guests, department heads, associates and home office support staff.
Solve guest issues with professionalism maintain hospitable attitude.
Market and promote to increase exposure and sales.
Stay organized and proactively organize in a fast paced environment.
SPECIFIC RESPONSIBILITIES Maintain a professional cohesive team by:
hiring, training, coaching, counseling and developing the most qualified individuals.
Promote positive morale and friendly attitudes.
Complete administrative duties in a timely manner:
schedules, payroll, inventories, orders, production controls, etc.
Work within budgeted guidelines for maximum revenues and within labor models.
Maintain safety and security practices, have thorough knowledge of emergency procedures.
Ensure guests are provided with the highest quality product and service.
Must be thoroughly familiar with the Associate Handbook, implement all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Associate Handbook.
Maintain certification from a brand approved responsible vendor training program.
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Respond to guest comments and issues in a timely manner.
Other duties as assigned, and as staffing needs arise throughout the hotel.
WORKING CONDITIONS/SPECIAL REQUIREMENTS Standing, walking for long periods of time while maintaining a friendly professional image.
Be flexible in regard to work schedule.
Be available as necessary 24/7, weekends and holidays.
POSITIONS FOR POSSIBLE ADVANCEMENT Before the next promotion, this person should train her/his replacement.
The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion, potentially as a AGM or General Manager.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Job Type:
Full-time Pay:
$20.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday On call Weekends as needed Work setting:
In-person Ability to Relocate:
Baltimore, MD 21224:
Relocate before starting work (Required) Work Location:
In person Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear Must be able to speak and read English, the ability to communicate in another language may be helpful.
Must display professionalism, honesty and trustworthiness at all times.
Supervisory skills:
interview, hire, train, appraise, document, motivate.
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Train and develop associates through meetings, logs, etc.
Monitor and document associates for both positive and negative feedback.
Computer literate to thoroughly operate property management system.
Maintain organization of supplies and order as necessary.
Multi task, remain associate and guest service centric.
Effectively communicate with guests, department heads, associates and home office support staff.
Solve guest issues with professionalism maintain hospitable attitude.
Market and promote to increase exposure and sales.
Stay organized and proactively organize in a fast paced environment.
401(k) Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance 8 hour shift Day shift Evening shift Holidays Monday to Friday On call Weekends as needed In-person Baltimore, MD 21224:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
