Help Desk Specialist
Trigyn's direct government client has an immediate need for an End User Support/Service Desk Specialist in Baltimore, MD.
The particulars of the opportunity are below:
Description:
End User Support Specialist responsibilities may include but are not limited to:
oMonitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person.
oDetermine the best solution based on the issue and details provided by customers oInstall and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications; oDevelop/configure agency specific software oIsolate and diagnose common hardware/software problems oMaintain records of repairs and fixes for future reference and updates of procedures oDocument changes and improvements oAbility to work with other IT professionals as needed for product/application support Minimum Education and Experience Requirements:
oAssociate degree.
oTwo years of computer and customer support, applications analysis, and/or data security and testing experience.
oVerbal and written communication skills.
oPrevious IT experience in government is preferred.
Equivalencies.
oAn equivalent combination of education and experience.
Technical credentials may be substituted for six months of experience or education.
Multiple certifications may receive additional credit towards education/experience.
Required Skills, Knowledge and Abilities:
oKnowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
oKnowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
oKnowledge of current trends and developments in network-based communications systems.
oKnowledge of computer-based communications protocols.
oSkill in developing database queries and generating reports.
oSkill in installing, repairing, and troubleshooting network programs, hardware, and systems.
oSkill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
oAbility to analyze, apply logic and solve technology problems.
oAbility to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
oAbility to design complex systems consisting of a wide variety of programs, procedures, and forms.
oAbility to schedule and perform preventative and corrective maintenance procedures and repairs.
oAbility to write detailed technical reports and analyses.
oAbility to develop a working knowledge of computer systems software and operating systems.
oAbility to develop systems software and systems software testing procedures.
Recommended Skills Communication Computer Networks Customer Service Data Security Enterprise Application Software Information Technology Operations Estimated Salary: $20 to $28 per hour based on qualifications.
The particulars of the opportunity are below:
Description:
End User Support Specialist responsibilities may include but are not limited to:
oMonitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person.
oDetermine the best solution based on the issue and details provided by customers oInstall and test hardware and peripheral components; loads appropriate software packages such as operating systems, networking components and office applications; oDevelop/configure agency specific software oIsolate and diagnose common hardware/software problems oMaintain records of repairs and fixes for future reference and updates of procedures oDocument changes and improvements oAbility to work with other IT professionals as needed for product/application support Minimum Education and Experience Requirements:
oAssociate degree.
oTwo years of computer and customer support, applications analysis, and/or data security and testing experience.
oVerbal and written communication skills.
oPrevious IT experience in government is preferred.
Equivalencies.
oAn equivalent combination of education and experience.
Technical credentials may be substituted for six months of experience or education.
Multiple certifications may receive additional credit towards education/experience.
Required Skills, Knowledge and Abilities:
oKnowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
oKnowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
oKnowledge of current trends and developments in network-based communications systems.
oKnowledge of computer-based communications protocols.
oSkill in developing database queries and generating reports.
oSkill in installing, repairing, and troubleshooting network programs, hardware, and systems.
oSkill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
oAbility to analyze, apply logic and solve technology problems.
oAbility to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
oAbility to design complex systems consisting of a wide variety of programs, procedures, and forms.
oAbility to schedule and perform preventative and corrective maintenance procedures and repairs.
oAbility to write detailed technical reports and analyses.
oAbility to develop a working knowledge of computer systems software and operating systems.
oAbility to develop systems software and systems software testing procedures.
Recommended Skills Communication Computer Networks Customer Service Data Security Enterprise Application Software Information Technology Operations Estimated Salary: $20 to $28 per hour based on qualifications.
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