LAN Administrator III (Keswick)
Requisition #:
624336 Location:
Johns Hopkins Health System, Baltimore, MD 21201 Category:
Information Technology Schedule:
Day ShiftLAN Administrator IIIHybrid (Mon-Fri 8:
30-5)Johns Hopkins @ Keswick3910 Keswick Road, North Bldg.
Baltimore, MD 21211Exciting Executive Support role providing prescriptive high-touch support for executives both at the Keswick and Homewood campuses.
Provide concierge-style support for workstations, A/V (Audio/Video), mobile devices, and applications.
Engage in a predominantly Windows environment with ample opportunity to support Apple users and applications.
Provide a seamless experience for customers while using or creating protocols that maximize efficiency.
Professional work environment to represent Johns Hopkins core values and seek opportunities for service excellence 'wow' moments.
Flexibly utilize various communication forms to receive support requests and use customer relationship platform to standardize documentation.
Opportunity to work with a highly collaborative IT group that provides historical and cultural experience helping the position uphold standards, policies, and procedures.
Cohesive Team that fosters a culture of excellence and rewards innovation.
The incumbent shall educate and provide training to customers on issue prevention and standards, especially issues regarding security of sensitive data on endpoint devices.
They may also perform cost-benefit and ROI analysis for proposed systems to aid management in making implementation decisions.
They should also conduct research on potential software and systems to justify recommendations and to support purchasing efforts.
The incumbent is expected to innovate, advocate, and find solutions to customer issues to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
The position will be empowered to make independent decisions without consulting with the manager if those decisions are in-line with overall objectives and enterprise policies.
This position will be a part of a wider executive support team; however, the position will be expected to fully understand their customers' workflow while becoming their go to onsite resource and have documentation in place for the wider team.
This individual must be comfortable in various IT disciplines and expected to be the SME for the software stack, data, and application set-up of the customers.
It is paramount that issue resolution occurs quickly and efficiently.
This incumbent is also encouraged to pursue appropriate technical and customer service training opportunities to remain current and perform job functions.
This position will have occasional work from home opportunities.
On call requirements (if applicable):
24/7/365 - The position may be needed to participate on an on-call rotating basis with other members of the team, which pays around an additional $225 per week above salary.
Required Education:
Two years college course work or trade school required.
Additional experience can be substituted for education.
Required
Experience:
Five years of related experience with computing devices, operating systems, project management, software installation and analysis of user needs.
Preferred Job
Qualifications:
Knowledge in the assigned IT environments.
Project Management Certification is preferred.
Strong skillset in Microsoft 365 applications, such as MS Share Point and MS One-Drive.
Previous experience working with executives, c-suite, and/or customer service-oriented industry Desktop SupportKnowledge, Skills, & Abilities (KSA's):
1.
Must demonstrate exemplary customer service skills.
2.
Must demonstrate strong critical thinking and analytical reasoning skills.
3.
Ability to work on multiple priorities effectively.
4.
Ability to prioritize conflicting demands.
5.
Ability to execute assigned project tasks within established schedule.
6.
Ability to work collaboratively in a team environment.
7.
Ability to communicate effectively in the service of users and colleagues.
8.
Writes and communicates clearly and concisely.
9.
Possesses sound documentation skills.
10.
Ability to maintain confidentialityTo apply, visit jeid-694c4c0af97ccf488764abe19282935a Recommended Skills Analytical Business Planning Communication Confidentiality Critical Thinking Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
624336 Location:
Johns Hopkins Health System, Baltimore, MD 21201 Category:
Information Technology Schedule:
Day ShiftLAN Administrator IIIHybrid (Mon-Fri 8:
30-5)Johns Hopkins @ Keswick3910 Keswick Road, North Bldg.
Baltimore, MD 21211Exciting Executive Support role providing prescriptive high-touch support for executives both at the Keswick and Homewood campuses.
Provide concierge-style support for workstations, A/V (Audio/Video), mobile devices, and applications.
Engage in a predominantly Windows environment with ample opportunity to support Apple users and applications.
Provide a seamless experience for customers while using or creating protocols that maximize efficiency.
Professional work environment to represent Johns Hopkins core values and seek opportunities for service excellence 'wow' moments.
Flexibly utilize various communication forms to receive support requests and use customer relationship platform to standardize documentation.
Opportunity to work with a highly collaborative IT group that provides historical and cultural experience helping the position uphold standards, policies, and procedures.
Cohesive Team that fosters a culture of excellence and rewards innovation.
The incumbent shall educate and provide training to customers on issue prevention and standards, especially issues regarding security of sensitive data on endpoint devices.
They may also perform cost-benefit and ROI analysis for proposed systems to aid management in making implementation decisions.
They should also conduct research on potential software and systems to justify recommendations and to support purchasing efforts.
The incumbent is expected to innovate, advocate, and find solutions to customer issues to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
The position will be empowered to make independent decisions without consulting with the manager if those decisions are in-line with overall objectives and enterprise policies.
This position will be a part of a wider executive support team; however, the position will be expected to fully understand their customers' workflow while becoming their go to onsite resource and have documentation in place for the wider team.
This individual must be comfortable in various IT disciplines and expected to be the SME for the software stack, data, and application set-up of the customers.
It is paramount that issue resolution occurs quickly and efficiently.
This incumbent is also encouraged to pursue appropriate technical and customer service training opportunities to remain current and perform job functions.
This position will have occasional work from home opportunities.
On call requirements (if applicable):
24/7/365 - The position may be needed to participate on an on-call rotating basis with other members of the team, which pays around an additional $225 per week above salary.
Required Education:
Two years college course work or trade school required.
Additional experience can be substituted for education.
Required
Experience:
Five years of related experience with computing devices, operating systems, project management, software installation and analysis of user needs.
Preferred Job
Qualifications:
Knowledge in the assigned IT environments.
Project Management Certification is preferred.
Strong skillset in Microsoft 365 applications, such as MS Share Point and MS One-Drive.
Previous experience working with executives, c-suite, and/or customer service-oriented industry Desktop SupportKnowledge, Skills, & Abilities (KSA's):
1.
Must demonstrate exemplary customer service skills.
2.
Must demonstrate strong critical thinking and analytical reasoning skills.
3.
Ability to work on multiple priorities effectively.
4.
Ability to prioritize conflicting demands.
5.
Ability to execute assigned project tasks within established schedule.
6.
Ability to work collaboratively in a team environment.
7.
Ability to communicate effectively in the service of users and colleagues.
8.
Writes and communicates clearly and concisely.
9.
Possesses sound documentation skills.
10.
Ability to maintain confidentialityTo apply, visit jeid-694c4c0af97ccf488764abe19282935a Recommended Skills Analytical Business Planning Communication Confidentiality Critical Thinking Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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