Network Engineer
Company Name:
CompuCom Systems
Network Engineer-Baltimore, MD-12 Month Contract
Did you know that Gartner has positioned
CompuCom
as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!
Job Description:
Provides engineering leadership and oversight on design, engineering and development of information technology solutions. Responsible for the most complex, multi-site, multi domain activities and integration. Manages the troubleshooting and resolution of infrastructure compatibility issues based on system architecture, project requirements, and customer expectations. Partners with IT leadership on engineering related issues and strategies.
Overview:
Design, deploy and support enterprise UCCE deployment
Support of UCCE deployment and Contact Center Services team and partners by:
Creating and managing change control tickets
Troubleshooting UCCE and related issues
Use network analysis and trunk utilization data to optimize Contact Center operations
General
Qualifications:
Bachelor's degree in Computer Science or a related discipline and at least four, typically six or more years' experience in all phases of infrastructure network management or its equivalent in education and work experience
4
years' experience working in large enterprise contact center environments
3
years' experience and good working knowledge of the Cisco Unified Contact Center Enterprise (CUCCE) environment
3
years' experience working with VoIP and TDM
Experience working on Cisco Unified Communications Manager (CUCM)
Must have strong skills with the basic PC software utilized to perform their daily duties, i.e. Word, Excel, Visio, etc.
Must have good written and verbal skills
Required Technical Skills:
2 years' work experience with Cisco Unified SIP Proxy (CUSP)
3 years' work experience with Cisco Voice Gateways
Voice XML Browser
TDM/IP GW
Voice configuration
2 years' work experience with Cisco Unified Customer Voice Portal (CVP)
3 years' work experience with SIP and SIP supporting protocols (UDP, TCP, RTP, SDP)
Understanding and troubleshooting experience on UCCE related call flows
Experience implementing and troubleshooting VoIP environments and related protocols including but not limited to: SIP, H.323, UDP, TCP, TLS, SCCP, MRCP and RTP
Thorough understanding SIP and supporting protocols and RFCs
Experience with load testing of SIP infrastructure
Lead discovery meetings and participate in detailed design whiteboard sessions
Interface with business and technical teams to define design requirements and derive solutions that meet requirements
Ability to document configurations, designs and call flows with Microsoft Visio
Good working knowledge of telnet access programs such as Putty and SecureCRT
Knowledge of Cisco Unified ICM scripting
CompuCom supports Employment Equity and Diversity Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit .
Company Description:
We Know IT Careers
As a leading IT managed service provider with more than 12,000 associates worldwide, we rely on the personal relationships we build with our associates and the clients who depend on them.
The expertise of our recruiters and our reputation as a top IT services, software and hardware provider working with some of the world's most recognized brands, mean we find the right fit for the right people. Whether you're looking for contract consulting opportunities or full-time employment, CompuCom has the right opportunity for you.Estimated Salary: $20 to $28 per hour based on qualifications.
CompuCom Systems
Network Engineer-Baltimore, MD-12 Month Contract
Did you know that Gartner has positioned
CompuCom
as #1 in its Magic Quadrant for End-User Outsourcing? Come work for the leader today!
Job Description:
Provides engineering leadership and oversight on design, engineering and development of information technology solutions. Responsible for the most complex, multi-site, multi domain activities and integration. Manages the troubleshooting and resolution of infrastructure compatibility issues based on system architecture, project requirements, and customer expectations. Partners with IT leadership on engineering related issues and strategies.
Overview:
Design, deploy and support enterprise UCCE deployment
Support of UCCE deployment and Contact Center Services team and partners by:
Creating and managing change control tickets
Troubleshooting UCCE and related issues
Use network analysis and trunk utilization data to optimize Contact Center operations
General
Qualifications:
Bachelor's degree in Computer Science or a related discipline and at least four, typically six or more years' experience in all phases of infrastructure network management or its equivalent in education and work experience
4
years' experience working in large enterprise contact center environments
3
years' experience and good working knowledge of the Cisco Unified Contact Center Enterprise (CUCCE) environment
3
years' experience working with VoIP and TDM
Experience working on Cisco Unified Communications Manager (CUCM)
Must have strong skills with the basic PC software utilized to perform their daily duties, i.e. Word, Excel, Visio, etc.
Must have good written and verbal skills
Required Technical Skills:
2 years' work experience with Cisco Unified SIP Proxy (CUSP)
3 years' work experience with Cisco Voice Gateways
Voice XML Browser
TDM/IP GW
Voice configuration
2 years' work experience with Cisco Unified Customer Voice Portal (CVP)
3 years' work experience with SIP and SIP supporting protocols (UDP, TCP, RTP, SDP)
Understanding and troubleshooting experience on UCCE related call flows
Experience implementing and troubleshooting VoIP environments and related protocols including but not limited to: SIP, H.323, UDP, TCP, TLS, SCCP, MRCP and RTP
Thorough understanding SIP and supporting protocols and RFCs
Experience with load testing of SIP infrastructure
Lead discovery meetings and participate in detailed design whiteboard sessions
Interface with business and technical teams to define design requirements and derive solutions that meet requirements
Ability to document configurations, designs and call flows with Microsoft Visio
Good working knowledge of telnet access programs such as Putty and SecureCRT
Knowledge of Cisco Unified ICM scripting
CompuCom supports Employment Equity and Diversity Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit .
Company Description:
We Know IT Careers
As a leading IT managed service provider with more than 12,000 associates worldwide, we rely on the personal relationships we build with our associates and the clients who depend on them.
The expertise of our recruiters and our reputation as a top IT services, software and hardware provider working with some of the world's most recognized brands, mean we find the right fit for the right people. Whether you're looking for contract consulting opportunities or full-time employment, CompuCom has the right opportunity for you.Estimated Salary: $20 to $28 per hour based on qualifications.
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